App Privacy Policy
Effective date: September 28, 2026
James Gregory Fazio, operating as Fazio IT Systems & Automation (“Fazio IT,” “we,” or “us”) provides the Fazio IT mobile app. This policy explains how information is handled when you run network checks or contact us through the app. Privacy questions and requests can be sent to [email protected].
Network checks and information on your device
The app saves network measurements, test dates, room names you enter, scores, recommendations, connection type, and device model on your device. It also saves survey progress and your selected tab so you can return to where you left off. The current app does not require an account or sync your test history to a Fazio IT account.
Network tests exchange generated test data with a service hosted on Cloudflare. They do not upload your personal files or inspect your browsing history, other apps’ traffic, or Wi-Fi password. Cloudflare processes connection information, including your public IP address, to deliver the test and help prevent abuse. Request and operational metadata may be retained in service logs. This occurs when you run a test even if you never send us your results.
Cloudflare’s retained request logs include connection IP addresses, approximate location inferred from IP addresses (such as country, region, and city), request URLs and timestamps, browser/app information, and technical timing and error information. IP-derived location is an estimate; the app does not request your device’s GPS location. We use these records to operate, troubleshoot, and protect the service.
The app checks your connection type and may try a connection to your local router to estimate its response time. This uses local network access where allowed by your device. The current version does not read your Wi-Fi network name or request GPS location. Room names are labels you provide, not GPS measurements.
Local app information may be included in device backups depending on your Apple and device settings. We do not operate those backups.
Contact requests and results you choose to share
When you submit a request, we receive your name, the email address and/or phone number you supply, contact preference, request type, selected service, message, and a request reference. If you attach network results, we also receive a summary that can include the test date, overall score, speed near your router, problem-room names and measurements, and a recommendation.
The summary is shown in the form before you send it. Opening the form does not itself send your results. Please do not include passwords, payment-card details, or information you do not want us to receive.
Requests are sent over HTTPS to our website contact service and forwarded to our business email. The current contact handler also includes a connection IP address in the email and writes the submitter’s name, email address, and IP address to operational logs. The IP address can reflect an intermediary if one is used by the hosting setup.
Why we use this information
We use information to provide network checks, retain your local survey progress, respond to requests, discuss and arrange requested IT services, investigate delivery problems, and protect our services from abuse. The current app has no advertising SDK or advertising-tracking integration.
We do not sell personal information, share it for targeted advertising, or add app inquiries to marketing lists. We use the service providers described below to operate the app and respond to requests.
Who processes information
Our website also uses Cloudflare Web Analytics to measure page visits and page performance, including when you open our website’s policy or terms pages from the app. These reports include page URLs, browser and operating-system categories, country, and page-load and interaction timing. We use Cloudflare reports to view traffic, monitor performance, and help protect against bots and abuse.
Our website and contact service run on a Fazio IT-managed server. Cloudflare operates the network-test endpoint and acts as a proxy for our website, processing requests and connection information to route traffic and protect the service. Google Workspace/Gmail processes and stores our business email, including requests and results you submit. We also use a Google Apps Script tool to review email metadata for retention purposes; it does not delete messages automatically.
These providers may process information in the United States and other countries where they operate. United States App Store availability does not mean that all processing occurs exclusively in the United States. More information is available in Cloudflare’s Privacy Policy and Google’s Cloud Data Processing Addendum.
We disclose information to these providers as needed to operate the services described here. We may also disclose information when required by law or reasonably necessary to address fraud, security incidents, or legal claims.
Retention and deletion
Saved test history remains on your device until you remove it. In the release version, Contact → Delete All removes saved tests, resets the current survey, and clears the unsent request form, including attached results. Deleting an individual saved test also resets its current survey copy and clears an unsent request containing its results. Deletion is unavailable while a request is being sent. Starting over resets the current survey without deleting saved history. Earlier test builds may retain separate survey or form copies after history deletion. Device backups may retain earlier copies according to your backup settings.
Deleting local results does not recall a request already sent to us or erase information held in email, server logs, or device backups.
For inquiries that do not become client work, our retention target is 12 months after the last interaction. Cleanup is manual: we review closed inquiries, check for later conversations and reasons to retain them, and delete those no longer needed. Our review tool only identifies conversations for review; it does not delete email automatically. Messages may remain beyond the target until that review is completed. Messages moved to Gmail Trash normally remain there for up to another 30 days before Gmail permanently deletes them.
Routine Nginx, system, and contact-service logs on our server are configured for approximately 30 days of retention. File rotation and cleanup timing mean this is not an exact per-entry deadline. The period does not apply to the copy of an IP address included in an inquiry email; that copy follows the email’s retention. Client correspondence is separate from the 12-month inquiry target. We retain client records as needed to provide agreed services, document work and transactions, meet legal and accounting obligations, and resolve disputes. Retention depends on the type of record and those needs; there is no single fixed period for all client records. Records relevant to an ongoing request, security incident, or legal claim may also need to be retained longer.
Service-provider logs and backup copies follow the applicable provider settings and retention processes and may remain after an active record is deleted. Our server-log period is not a promise that every provider copy expires at the same time.
To request access to, correction of, or deletion of information you sent us, email [email protected]. We may need to verify that the request is yours. We will handle requests according to applicable law and explain any information we must retain. You can stop future submissions by not sending a request and stop future test traffic by not running tests.
Security
We use HTTPS for app submissions and network tests. No transmission or storage system can be guaranteed completely secure. Keep your device protected and avoid sending unnecessary sensitive information.
Children and regional scope
The app is intended for adults and is initially offered through the United States App Store. It is not directed to children under 13. If you believe a child has submitted personal information through the app, contact [email protected] so we can investigate and arrange deletion as appropriate.
Changes and contact
We may update this policy as our app or practices change. The published policy will show its effective date, and we will provide additional notice or obtain permission when required. Contact: [email protected].